Common Shipping Questions
It says my order was delivered but I didn't get it!
If you selected School Pick-Up or FREE Ship to School and the tracking number says your frame order has been delivered, it means the frames have arrived at your child’s school for distribution by the Art Teacher. For more information about picking up ...
I got a shipping notification. Where is my order?
Please return to the shipping notification that prompted you to find this page and click "View My Order." Click on the tracking number to view your order's tracking information. Please allow 24-48 hours for tracking information to be updated by the ...
I have not received a shipping notification email. Where is my order?
There are a few reasons why you may not have received your shipping notification. Please see the article: When Will I Receive My Framed Artwork? Your shipping notification email may have gone directly to a SPAM or JUNK folder. If enough time has ...
When Will I Receive My Framed Artwork?
WHEN WILL I RECEIVE MY ORDER? General fulfillment of ALL orders begins the day AFTER the Virtual or Hybrid Virtual Art Show is concluded. Orders are NOT processed immediately after they are placed. If you buy Framed Art on the first day of a Virtual ...
Do You Offer Free Shipping?
YES! Our FREE shipping option is called, "SHIP-TO-SCHOOL" Please do not choose this option if you do not have permission to enter the school's campus. SHIP-TO-SCHOOL & SCHOOL PICK-UP School Pick-Up is coordinated by the school's staff. Artomé ...
Can I have a frame order shipped directly to a home address?
YES! Select "Ship to Home" and enter the address into the shipping field. This allows for Framed Reproduction orders to be shipped directly to extended family who may not live nearby. There is a UPS Ground shipping charge for any order not shipped to ...