I have not received a shipping notification email. Where is my order?


I have not received a shipping notification email. Where is my order?


There are a few reasons why you may not have received your shipping notification.

Your shipping notification email may have gone directly to a SPAM or JUNK folder.

If enough time has passed and, the notification has not been received, you can submit a support ticket 
any time or, ask a Live Chat Representative for assistance M-F from 9 AM-5 PM EST.
    • Related Articles

    • I got a shipping notification. Where is my order?

      Please return to the shipping notification that prompted you to find this page and click "View My Order." Click on the tracking number to view your order's tracking information. Please allow 24-48 hours for tracking information to be updated by the ...
    • How do I get my framed artwork?

      SCHOOL PICK-UP If your school is holding a Virtual Art Show online-only, all frame orders are usually processed and shipped to the school for distribution 1-2 weeks after the Virtual Art Show ends. If your school is holding a Hybrid Art Show, during ...
    • It says my order was delivered but I didn't get it!


      If you selected School Pick-Up or FREE Ship to School and the tracking number says your frame order has been delivered, it means the frames have arrived at your child’s school for distribution by the Art Teacher. For more information about picking up ...
    • Do You Offer Free Shipping?

      YES! Our FREE shipping option is called, "SHIP-TO-SCHOOL" Please do not choose this option if you do not have permission to enter the school's campus. SHIP-TO-SCHOOL & SCHOOL PICK-UP School Pick-Up is coordinated by the school's staff. Artomé ...
    • Can I have a frame order shipped directly to a home address?

      YES! Select "Ship to Home" and enter the address into the shipping field. This allows for Framed Reproduction orders to be shipped directly to extended family who may not live nearby. There is a UPS Ground shipping charge for any order not shipped to ...