How do I get my framed artwork?
SCHOOL PICK-UP
- If your school is holding a Virtual Art Show online-only, all frame orders are usually processed and shipped to the school for distribution 1-2 weeks after the Virtual Art Show ends.
- If your school is holding a Hybrid Art Show, during In-Person Art Show, Pre-Ordered Framed Original Artwork is available for pick up.
- Framed Reproductions are not available at the In-Person Art Show.
- Framed Original Artwork that is not left at the show, framed reproductions and any purchases made after the In-Person Art Show event, will be processed 3 business days after the Virtual portion of the Hybrid Art Show has ended.
- Please allow up to two weeks from the completion of the Hybrid or Virtual Art Show until any frame orders are shipped out to the school. You will receive a shipping notification once the frames have been shipped to your child’s school.
- The Art Teacher will coordinate the frame pick-up process.
SHIP-TO-HOME
UPS CARRIER CHARGE APPLIES (Ship anywhere in the U.S. - No P.O. Box )
- You will receive a tracking number via email when your order is ready to be shipped.
- Please allow 24-48 hours for the tracking information to be updated by the carrier.
- Please allow up to 2 weeks after the Art Show for your order to arrive.
- We are working toward being able to fulfill SHIP-TO-HOME Framed Reproduction Only and Blank Frame orders as soon as they are received but, we aren't quite there yet and appreciate your patience. (Information will be updated as soon as this changes.)
Related Articles
I got a shipping notification. Where is my order?
Please return to the shipping notification that prompted you to find this page and click "View My Order." Click on the tracking number to view your order's tracking information. Please allow 24-48 hours for tracking information to be updated by the ...
I have not received a shipping notification email. Where is my order?
There are a few reasons why you may not have received your shipping notification. Please see the article: When Will I Receive My Framed Artwork? Your shipping notification email may have gone directly to a SPAM or JUNK folder. If enough time has ...
It says my order was delivered but I didn't get it!
If you selected School Pick-Up or FREE Ship to School and the tracking number says your frame order has been delivered, it means the frames have arrived at your child’s school for distribution by the Art Teacher. For more information about picking up ...
Do You Offer Free Shipping?
YES! Our FREE shipping option is called, "SHIP-TO-SCHOOL" Please do not choose this option if you do not have permission to enter the school's campus. SHIP-TO-SCHOOL & SCHOOL PICK-UP School Pick-Up is coordinated by the school's staff. Artomé ...
Can I Pick Up Framed Art at the Live Art Show?
Picking up Framed Artwork from the On-Site Art Show! YES! However, there are some limitations and important things to consider! HYBRID AND LIVE SHOW ART PICK-UP You MUST show your email confirmation receipt and obtain an orange bag from a volunteer ...