Cannot check out! Original Artwork not Available.

Cannot check out!

3 reasons you may be having issues checking out an Artist's original artwork.

  1. Cart Limbo Troubleshooting
  2. You need instructions to complete the purchase
  3. The Original Artwork has already been purchased and cannot be purchased a second time.
If you are not one of the Artist's parents, please purchase a Reproduction!
If you purchased a Reproduction DO NOT take Framed Artwork home from the art show! 

Cart Limbo Troubleshooting

Please follow the troubleshooting steps below or, ask an Artomé representative to see if the original artwork has been purchased. 
In most cases, your cart with the Framed Original Artwork has timed out. Meaning, you did not complete your purchase in a certain amount of time OR your child's Art is still in a cart somewhere on your phone or computer in another web page of your browser. It is, therefore “Unavailable” for your cart on the current webpage. We refer to this as “Cart Limbo”.

How to clear your cart history:

  1. Close all old tabs.
  2. Clear out your device history's "cookies" and "cache" in the settings of whatever browser you use.
  3. Refresh or restart your browser or computer and wait about 5 minutes.
  4. Return to the Virtual Art Show and the art will be available to add to your cart.
  5. Complete your purchase right away.
    If you do this, it will correct the problem 99.9% of the time.

Still not working?

  1. In some cases, the original artwork may have already been purchased by another family member or friend.
  2. Please communicate with your loved ones or, ask a Chat Representative to check if your child's original art has already been purchased.
  3. Original artwork can only be purchased ONE TIME. 
Be aware that Artomé cannot cancel or change orders without the consent of the order maker. 

    • Related Articles

    • How To Pay with Debit or Credit - ArtomeStore.com

      Checking out without Paypal on artomestore.com These instructions for paying with Credit or Debit apply to paying without Paypal and can be used for Virtual Art Shows that are hosted on artomestore.com sites The home page displays all student artwork ...

    • It says my order was delivered but I didn't get it!


      If you selected School Pick-Up or FREE Ship to School and the tracking number says your frame order has been delivered, it means the frames have arrived at your child’s school for distribution by the Art Teacher. For more information about picking up ...

    • Where do I find my child’s Artwork?

      Active Virtual Art Shows can be found with the link provided by your school or, find your school's Art Show at https://artomestore.com/collections Shows that are not active will not be listed. Sort and Filter Art Show Main > Grade > Teacher > ...

    • Do You Offer Free Shipping?

      YES! Our FREE shipping option is called, "SHIP-TO-SCHOOL" Please do not choose this option if you do not have permission to enter the school's campus. SHIP-TO-SCHOOL & SCHOOL PICK-UP School Pick-Up is coordinated by the school's staff. Artomé ...